Terms of use

These terms govern the use of the qwickbotai.com website and the Qwickbot service. atrigen.rs stands behind AtriBot and is referred to in these terms as “we”.

These terms apply to everyone who uses the website, and for companies that use Qwickbot they are also a contract with us. If we have signed a separate contract with you or you have accepted our offer, the contract and the offer take precedence over these terms. The Privacy policy is an integral part of these terms.

The contract for the service is concluded when you accept our offer or start using the account we have opened for you. We conclude contracts in Serbian or English, and these terms are always available on this page.

Definitions

• The client is the company or sole trader that uses Qwickbot.
• The assistant is the AI assistant we set up for the client, which replies to messages on the client's behalf.
• A visitor is anyone who writes to the assistant on the client's website or channel.
• The knowledge base is the information the assistant uses to answer, such as website content, price lists, documents and instructions.
• The account is access to the app at app.qwickbotai.com, where the client sees conversations, contacts and appointments and changes settings.

Qwickbot is an AI assistant that uses a knowledge base to answer visitors' questions on the client's website and, depending on the plan, on WhatsApp, Instagram and Messenger. The assistant can collect a visitor's contact, pass it on to the client and book an appointment in the client's Google Calendar. What each plan includes is stated on the pricing page and in the offer.

We set up the assistant based on the information the client gives us. We keep developing the service, so we may change, add or remove individual features. If we remove a feature the client pays for, we announce it at least 30 days in advance.

The service is intended for legal entities and sole traders for their business activities, not for consumers. The person who accepts these terms on behalf of a company confirms that they are authorised to do so.

The client must give us accurate company details and keep them up to date. The client is responsible for everything done through its account, so it must keep access to the account safe and tell us immediately if it suspects misuse.

You can try the assistant free of charge and without obligation for the first 14 days. During the trial, the message limits we tell you about during setup apply. If you don't continue after the trial, you pay nothing, and we delete the trial data within 30 days.

The website setup of the assistant is paid once, and only if you decide to continue after the trial. Before the assistant starts replying to visitors, the client reviews and approves it.

Plan and setup prices are listed on the pricing page, and for the Premium plan and special requests in the offer. The service is paid monthly, in advance, based on an invoice and within the period stated on it.

Each plan has a monthly conversation limit. When the limit is reached, the assistant may temporarily stop replying until the next billing period starts or the client moves to a larger plan.

We may change prices, and new prices apply from the next billing period, no earlier than 30 days after notice. If you don't agree with a new price, you can cancel the service before it takes effect.

If an invoice remains unpaid 15 days after it is due and after we have warned you by email, we may switch off the assistant until the debt is settled.

Amounts paid are not refunded. The exception is when the service didn't work because of us for more than 7 days in a row, in which case we refund the proportional amount for that period or credit it to the next invoice.

The client agrees to the following.

• To put accurate and lawful information into the knowledge base and to have the right to use it, including copyright in texts, images and documents.
• To check the assistant's replies, follow the conversations and tell us or correct the information itself when prices, services or terms change.
• To clearly inform visitors that they are talking to an AI assistant, not a person, and that its replies may contain mistakes. The client must not present the assistant as an employee or any other real person.
• To state in its own privacy policy that it uses an AI assistant and processes visitors' data through us, and to have a legal basis for that processing.
• To respond to visitors' requests about their data, with our help.
• Not to ask visitors for health data or other special categories of personal data. Clients in healthcare use the assistant for general information and booking, not for assessing symptoms or giving treatment advice.
• To follow the rules of the networks and services the assistant works through, such as WhatsApp, Instagram, Messenger and Google.

The assistant and the account must not be used for the following.

• Unlawful activities, fraud and misleading visitors.
• Sending unsolicited messages and marketing without the recipient's consent.
• Content that insults, discriminates, incites violence or infringes the rights of others, including copyright.
• Medical, legal, financial or other professional advice without review by a qualified person.
• Decisions about employment, loans, insurance and other decisions with legal effects on visitors, made solely on the basis of the assistant.
• Services intended for children under 15.
• Attempts to bypass security, access other people's data, overload the system or discover the source code.
• Automated collection of data from the website and the app, reselling the service without our agreement and building a competing product.

If the client breaks these rules, we may switch off the assistant or the account immediately. Where possible, we first warn the client and give it time to fix the breach.

The assistant replies using artificial intelligence models, based on the client's knowledge base. It writes replies automatically, and no one checks them before they are sent.

Like any AI system, the assistant can make mistakes. It may misunderstand a question, give an inaccurate, incomplete or outdated answer or state something that isn't in the knowledge base. We set up the assistant to answer only from the knowledge base, to decline topics unrelated to the client's business, to refer visitors to the client when it doesn't know the answer and to resist manipulation attempts. These measures reduce the risk of mistakes but don't eliminate it.

The accuracy of replies depends mostly on the knowledge base, so the client is responsible for the accuracy and timeliness of the information it gives us. The assistant's replies are meant to inform visitors. We recommend that the client makes it clear to visitors that prices and terms stated by the assistant are for information and are confirmed by the client. The client is responsible for any commitments it makes to visitors.

Appointments the assistant books are added to the client's calendar, and the client confirms and manages them. If the calendar connection stops working, we send a notification, and the client must reconnect it.

The replies the assistant writes for the client's visitors belong to the client, to the extent any rights exist in them.

For visitors' personal data the client is the controller and we are the processor. This section, together with the Privacy policy, forms the data processing agreement within the meaning of the Serbian Law on Personal Data Protection. For data about the client itself and its employees who use the account, we are the controller.

Subject matter and purpose of processing

Processing lasts as long as the contract. We process messages and replies, contact details visitors leave, phone numbers and account identifiers on channels, technical data about visits, files from conversations and details of booked appointments. The people whose data we process are the client's visitors and customers and the client's employees who use the account. We store and search this data and send it to an AI model so the assistant can reply, pass it on to the client and add appointments to the client's calendar.

Our obligations

• We process data only on the client's instructions. The instructions are these terms, the account settings and the client's written requests, including the transfers to other countries described in the Privacy policy. If we believe an instruction is unlawful, we warn the client immediately.
• Everyone at our company who has access to the data is bound to keep it confidential.
• We apply the technical and organisational security measures described in the Privacy policy.
• The client gives us general authorisation to engage other processors, such as infrastructure, AI model and email delivery providers. We provide the list on request and notify the client by email at least 15 days before adding or replacing a processor. The client may object, and if we can't find a solution, it may cancel the service at no cost.
• We help the client respond to visitors' requests, for example by finding, exporting or deleting the data of a single visitor.
• We help the client with security of processing, impact assessments and reporting data breaches, to the extent the necessary information is available to us.
• We notify the client of a data breach without undue delay after becoming aware of it.
• When the contract ends, we return or delete the data at the client's choice, together with all copies, unless the law requires us to keep it.
• We give the client the information it needs to verify that we meet these obligations and allow audits by the client or a person it authorises, with reasonable notice.

We don't use client or visitor data to train AI models, we don't sell it and we don't use it for our own marketing. We may use aggregated data that identifies neither the client nor any visitor, such as message counts, to run and improve the service.

Qwickbot, including the software, the look of the assistant and the app, the website, the name and the logo, belongs to us. Under the contract, the client gets the right to use the service for its business while the contract lasts, without the right to pass it on to others.

The client keeps all rights to its content, including the knowledge base, its logo and the conversations. The client gives us the right to use that content only to provide the service, while the contract lasts. This right is not exclusive. We may mention the client's name and logo as a reference only with the client's consent.

We may use suggestions for improving the service that the client sends us without any obligation to the client.

The assistant also works through services of other companies, such as WhatsApp, Instagram, Messenger, Google Calendar and Shopify, whose own terms of use also apply. These companies may change or discontinue features we rely on, limit the number of messages or block an account, and we are not responsible for their decisions or outages.

When a WhatsApp number is connected by scanning a QR code, there is a risk that WhatsApp restricts or bans the number for sending automated replies. A client who chooses this kind of connection accepts that risk.

We work to keep the service running without interruption, but we can't guarantee that it will run without interruptions or errors. Interruptions may be caused by maintenance, failures at providers we rely on, attacks or force majeure. We announce maintenance that interrupts the assistant in advance whenever possible.

We provide support by email on working days. On the Business and Premium plans we reply on the same working day.

We provide the service as it is. We don't guarantee that every reply from the assistant will be accurate, or that the client will get more enquiries or sales because of the assistant.

We are not liable for damage caused by inaccurate or outdated information in the knowledge base, by replies from the assistant that a visitor or the client relied on without checking, or by decisions and outages of other companies' networks and services, nor for lost profit and other indirect damage.

Our total liability to the client is limited to the amount the client paid us for the service in the 12 months before the event that caused the damage. For the free trial and the Starter plan, we are liable only for damage caused intentionally or through gross negligence.

These limitations don't apply to damage we cause intentionally or through gross negligence, or where the law doesn't allow them.

The client compensates us for damage and costs we incur because of claims by third parties, including visitors and public authorities, if the claim results from content the client provided, the client's breach of these terms or the law, or the client's relationship with its visitors.

The contract is concluded for an indefinite period. The client can cancel the service at any time by email to kontakt@qwickbotai.com. Cancellation takes effect at the end of the paid billing period, after which we issue no new invoices.

We may terminate the contract with 30 days' notice. Without notice, we may switch off the assistant or the account and terminate the contract if the client seriously breaches these terms, fails to pay an invoice even after a warning, if a competent authority requires it or if it is necessary to protect the service, other clients or visitors.

When the contract ends, the assistant stops replying. If the client asks within 30 days, we send it its contacts and conversations in a common electronic format before deletion. We delete client and visitor data within 30 days of the end of the contract, and it disappears from backups within the following 30 days, except for data we must keep by law.

The content of this website is for information. The pricing page and service descriptions on the website are an invitation to contact us, not an offer to conclude a contract, so only an offer we send you is binding. The texts, images and design of the website may not be copied or used without our permission. We are not responsible for the content of other companies' websites that links on this website lead to.

We may change these terms, and the date the current version took effect is shown at the top of the page. We notify clients of significant changes by email at least 15 days before they take effect. A client who doesn't agree with the changes may cancel the service at no cost before then, and a client who keeps using it is deemed to have accepted them.

These terms are governed by the law of the Republic of Serbia. We will first try to resolve any dispute by agreement, and if that fails, the court with subject matter jurisdiction in Belgrade has jurisdiction.

If any provision of these terms turns out to be void, the other provisions remain in force. If we don't exercise a right under these terms, that doesn't mean we have waived it. The client may not transfer the contract to anyone else without our consent. We send each other notices by email, to the addresses we have exchanged. If the Serbian and English versions of these terms differ, the Serbian version prevails.

For questions about these terms, write to us at kontakt@qwickbotai.com.