Frequently asked questions
Answers to the questions we hear most often about the process, data, security and pricing.
Getting started
What does working with you look like, from first contact to launch?
Fill out the form on our Contact page or give us a call. In a short conversation you tell us what your business does and what you want the assistant to handle. We then gather information about your business, set up the assistant and send it to you to try. Once you're happy with it, we add it to your website and the channels you use.
How long does setup take?
We give you a timeline right after the first conversation, once we know everything the assistant needs to do. It depends mostly on how much information is already on your website and in your documents, so the more complete it is, the sooner the assistant goes live.
What do you need from me?
We need your website address and the information customers ask for most often, such as your price list, opening hours, service descriptions and terms. If you want the assistant to book appointments, you connect your Google Calendar. You don't need a developer or any technical knowledge. We handle everything else.
Which channels does the assistant work on?
Your website, WhatsApp, Instagram and Messenger. It is added to your website with one line of code, so it works on WordPress, Wix, Shopify and custom built sites. If you don't have a website, the assistant can answer on WhatsApp and social media only. You follow conversations from every channel in one place.
How the assistant answers
How does the assistant know what to say?
From information about your business, your website, your price list and the documents you send us. We also give it rules, for example what it may promise and when to refer a customer directly to you. It politely declines questions that have nothing to do with your business.
What happens when the assistant doesn't know the answer?
It tells the customer it doesn't have that information and offers to have someone from your team get in touch. If the customer leaves a name and a phone number or email, you receive an email with the contact and the full conversation. We later add those questions to the assistant's information, so next time it knows the answer.
Can the assistant make mistakes?
It can, like any AI. We reduce the risk by having it answer from information you have checked and by giving it clear rules. Before launch we test it on questions your customers actually ask. After that both you and we can see every conversation, so any mistake is spotted and corrected quickly.
What if a customer wants to talk to a person?
The assistant gives them your phone number or takes their contact details, and you receive an email with the full conversation so you can call them right away. The customer never gets stuck with the assistant and can always reach you.
Which language does the assistant use?
Serbian. If you need another language as well, for example English for foreign guests and customers, we arrange it during setup.
Data and security
Where is the data stored and who can see it?
On Cloudflare servers, and the database with conversations is located in Europe. You see conversations and contacts in your account, and on our side only the support team has access. We don't sell your data or share it with other companies for marketing.
Do you use our data to train AI models?
No. We don't use your data or your customers' conversations to train AI models. The message text is sent to the AI model only so the assistant can write a reply.
How is the data protected?
All communication goes over an encrypted connection. Access details for connected accounts, such as Google Calendar, are additionally encrypted in the database with a separate key for each business, and each business's data is kept apart from the others. You sign in with a link sent to your email, your Google account or a passkey, with no password that someone could guess or steal.
Can someone trick the assistant?
The assistant only knows what you gave it for answering customers, so there is nothing else for it to reveal. It recognizes and refuses attempts to make it ignore its rules or reveal how it is set up. The number of messages per visitor is limited, so nobody can flood it with messages.
What happens to our data when we stop using the service?
We delete your account, conversations and customer contacts. You can also request deletion earlier, for all data or for a single customer. The data stays yours, so on request we send you the contacts the assistant collected before we delete them.
Maintenance
Who updates the assistant when my prices or services change?
On the Starter plan you make changes yourself in your account. On the Business and Premium plans you just send us the new information and we add it. If you've already updated your website, just refresh that page in your account and the assistant picks up the new content.
Can I see all conversations?
Yes. In your account you see every conversation from all channels, the contacts the assistant collected and booked appointments. Each contact comes with the full conversation, so before you call you know what the customer asked for.
What if something stops working?
Contact us by email or phone and we'll fix it. If the connection to Google Calendar drops, the system emails you instructions for reconnecting it.
Pricing and free trial
How much does it cost?
The price depends on how many channels the assistant works on and how many conversations it handles. You get an exact quote after the first conversation, once we know what you need, and before you pay anything you use the assistant free for 14 days.
How does the free trial work?
We set up the assistant for your business and it works with your customers for 14 days at no charge. We don't ask for card details and you have no obligation. After the trial you decide whether to continue, and if you don't, we switch the assistant off and delete your data.
Can I cancel the service?
Yes, at any time. A period you have already paid for is not refunded, unless the assistant failed to work properly for more than seven days in a row.